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Frequently asked questions
What is a criss-cross ponytail hat?
A criss-cross ponytail hat is a cap designed with a unique back opening that allows you to wear your hair in different styles, including high, mid, or low ponytails and messy buns. It offers more flexibility and comfort than a regular hat, while still keeping a stylish everyday look.
What is the return policy?
At Beanie Trendify, our goal is for every customer to be completely satisfied with their purchase. If you're not happy with your order, we're here to help and will do our best to make it right.
Return Window
We accept return and refund requests within 14 days of the delivery date.
Return Eligibility
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags and packaging must be included.
- Proof of purchase (such as your order number or receipt) is required.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on items that have been:
- Worn or used
- Washed
- Damaged after delivery
- Returned without original packaging or tags
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Return Shipping
Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Need More Help?
If you have any questions or need assistance with a return, please contact our customer support team. We're always happy to help and will work with you to find the best solution.
When will I get my order?
Orders typically ship out within one business day from our warehouse in Northern New Jersey. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and the shipping service chosen.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.